We understand that sometimes circumstances change, and you might need to adjust your order. However, due to the nature of our products, we currently do not accept order cancellations or returns or refunds.

We only offer replacements for products with verifiable manufacturing defects.

 

• What qualifies for a replacement?

  • Products that arrive damaged due to mishandling during shipping.

  • Products that malfunction due to a clear manufacturing defect.

   

• What we will require for a replacement:

  • A clear description of the issue you're facing with the product.

  • Pictures or videos as evidence of the defect.

  • A copy of your original order confirmation.

   

• How to request a replacement:

  • Contact our customer service team within 7 days of receiving your order. You can reach us by email.

  • Provide a detailed description of the issue, including any relevant pictures or videos.

  • Our customer service team will review your request and get back to you to determine if a replacement is applicable. 

 

• How do I apply for a refund:

  • We do not offer refunds under any circumstances, as the kits are made to order and specifically tailor made for each customers specific requirement. We will send you a replacement if there is a problem with the order or if there is a manufacturing defect.​

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• Important Notes:​

  • We reserve the right to deny replacement requests if the product does not meet the criteria for a verifiable manufacturing defect.

         

  We appreciate your understanding of this policy. If you have any questions before placing your order, please don't hesitate to contact us.

We're happy to help!

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